Shipping Policy
Worldwide Shipping:
I am pleased to inform you that I ship my sculptures worldwide. No matter where you are, I ensure that your order arrives safely and reliably.
Careful Packaging:
Each sculpture is carefully packed individually to ensure its protection during transit. We use high-quality packaging materials to prevent any damage and to ensure that your sculpture arrives in perfect condition.
Delivery Service:
Our shipping partner is DHL, a globally renowned and trusted delivery service. DHL provides fast and secure delivery, ensuring that you can enjoy your sculpture as soon as possible. Once your order has been shipped, you will receive a shipping confirmation with a tracking number, allowing you to track the status of your delivery online at any time.
Shipping Duration:
Delivery times vary depending on the destination. Typically, delivery within Europe takes 7-10 business days, while international shipments outside of Europe can take 10-21 business days. Please note that delays may occur due to customs clearance or other unforeseen circumstances.
Shipping Costs:
Shipping is free of charge
Customs Fees and Taxes:
For international shipments, customs fees and taxes may be imposed by the local authorities of the destination country. These fees are the responsibility of the buyer. We recommend checking with your country's relevant authorities about any potential additional costs.
Contact:
If you have any questions regarding your shipment or order, I am always available to assist you. You can reach me via email at mel@soulcraft.design or by phone at+49 1578 760 9990. I am happy to help and ensure that your sculpture arrives safely and on time.
