Terms of Service

1. Scope

1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) of "Melanie Hanf", acting under the business name "Soulcraft" (hereinafter referred to as the “Seller”), apply to all contracts concluded between a consumer or an entrepreneur (hereinafter referred to as the “Customer”) and the Seller with regard to the goods offered by the Seller in their online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 These GTC apply accordingly to the purchase of vouchers, provided that nothing to the contrary has been expressly stipulated.

1.3 A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside his or her trade, business, or profession.

1.4 An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business, or profession.

2. Conclusion of Contract

2.1 The product presentations, especially in the online shop, do not constitute a binding offer by the Seller.

2.2 The Customer first places the selected goods in the virtual shopping cart. In the subsequent steps, the ordering process begins, during which all required information for order processing is collected. At the end of the ordering process, a summary of the order and contract data is displayed. Only after confirming this order and contract data by clicking the button concluding the ordering process does the Customer submit a legally binding offer to purchase the goods contained in the shopping cart.

2.3 The Seller may accept the Customer’s offer by one of the following options:

Sending a written order confirmation or an order confirmation in text form (fax or email), or
Requesting payment from the Customer after the order has been placed, or
Delivering the ordered goods

The point in time at which the contract is concluded is determined by whichever of the above alternatives occurs first.

The period for accepting the offer begins on the day following the submission of the offer by the Customer and ends at the close of the fifth day following the submission of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that the Customer is no longer bound by their declaration of intent.

2.4 The contract text of the agreement concluded between the Seller and the Customer is stored by the Seller. The contract text is stored on the Seller’s internal systems. The Customer can view the General Terms and Conditions at any time on this page. The order data, the cancellation policy, and the GTC will be sent to the Customer by email. After completing the order, the contract text is accessible to the Customer free of charge via their customer login, provided that the Customer has created a customer account.

2.5 All data entered will be displayed to the Customer before clicking the order button and can be reviewed and corrected by the Customer prior to submitting the order using the browser’s back button or standard mouse and keyboard functions. Additionally, if available, correction buttons with appropriate labels are provided.

2.6 The contract language is German.

2.7 It is the Customer’s responsibility to provide a correct email address for contact and order processing and to configure the spam filter settings so that emails related to the order can be delivered.

3. Right of Withdrawal

3.1 If the Customer is a consumer, they are generally entitled to a right of withdrawal.

3.2 The cancellation policy of the Seller applies to the right of withdrawal.

3.3 Consumers who, at the time of contract conclusion, are not citizens of a member state of the European Union and whose sole place of residence and delivery address at the time of contract conclusion is outside the European Union, are not entitled to a right of withdrawal.

4. Prices and Payment Terms

4.1 The prices displayed are total prices including statutory value-added tax (VAT), unless otherwise agreed. Any additional shipping costs are specified in the respective product description.

4.2 The Customer may choose from the payment methods available in the online shop.

4.3 In the case of advance payment by bank transfer, payment is due immediately upon conclusion of the contract, unless otherwise agreed.

4.4 When paying via "PayPal", the payment will be processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg. The terms of use of PayPal apply, which can be viewed at:
https://www.paypal.com/de/webapps/mpp/ua/useragreement-full

4.5 In the case of delivery to countries outside the European Union, additional customs duties, taxes, or fees may be payable by the Customer to the relevant customs or tax authorities or credit institutions.
The Customer is advised to inquire about the details with the respective institutions or authorities prior to placing the order.

5. Delivery and Shipping Costs

5.1 Delivery of goods is made by shipping to the delivery address specified by the Customer.
In deviation from this, if payment is made via PayPal, the delivery address stored by the Customer with PayPal at the time of payment is decisive.

5.2 If the Seller incurs additional costs due to incorrect delivery address information, an incorrect recipient, or other circumstances that lead to the impossibility of delivery, the Customer shall bear such costs, unless they are not responsible for the incorrect information or circumstances.
The same applies if the Customer was temporarily prevented from accepting the service, unless the Seller had notified the Customer of the delivery in an appropriate manner in advance.
This shall not apply to the shipping costs of the initial delivery if the Customer has effectively exercised their right of withdrawal. In that case, the legal or agreed arrangements apply.

5.3 Self-collection of goods is not offered.

5.4 Vouchers are provided to the Customer in the following forms:

by email
via download
by postal mail

6. Retention of Title

If the Seller provides goods in advance, the goods remain the property of the Seller until the purchase price has been paid in full.

7. Liability for Defects

7.1 The statutory provisions regarding liability for defects shall apply unless otherwise agreed.

7.2 The Customer is requested to report goods delivered with obvious transport damage to the delivery agent and to inform the Seller accordingly.

Failure to do so will have no effect on the Customer’s statutory or contractual claims for defects.

8. Liability

The liability of the Seller for damages and reimbursement of expenses—on contractual, quasi-contractual, statutory, and tortious grounds—shall be governed as follows:

8.1 The Seller is liable without limitation for damages resulting from intentional or grossly negligent conduct.
In the event of injury to life, body, or health, as well as in the breach of essential contractual obligations (cardinal obligations), the Seller shall also be liable for slight negligence.
An essential contractual obligation is one whose fulfillment is necessary for the proper execution of the contract and on whose observance the contractual partner regularly relies and may rely.

The Seller is also liable as described above if a guarantee has been given, unless otherwise regulated in this respect.
This also applies to indirect damages such as lost profits and to mandatory liability, for example under the Product Liability Act.

8.2 Except in the case of intentional or gross negligence or in the event of injury to life, body, or health and the breach of essential contractual obligations (cardinal obligations), the Seller’s liability is limited to damages typically foreseeable at the time of contract conclusion and, in terms of amount, to the typical average damages under the contract.
This also applies to indirect damages such as lost profits.

8.3 Any further liability of the Seller is excluded.

8.4 The aforementioned limitations of liability apply accordingly to the Seller’s employees and agents.

9. Redemption of Promotional Vouchers

9.1 Vouchers issued free of charge by the Seller as part of promotional campaigns and with a specific validity period (hereinafter "promotional vouchers") that cannot be purchased by the Customer, may only be redeemed in the Seller’s online shop and only during the specified period.

9.2 Individual products may be excluded from the voucher promotion.
Any such exclusions will be noted on the promotional voucher.

9.3 Promotional vouchers can only be redeemed before completing the order process. Retroactive application is not possible.

9.4 Only one promotional voucher may be redeemed per order. The redemption of multiple promotional vouchers in a single order is not permitted.

9.5 The order value must be at least equal to the value of the promotional voucher. Any remaining balance will not be refunded by the Seller.

9.6 If the value of the promotional voucher is insufficient to cover the total amount of the order, one of the other offered payment methods may be used to pay the difference.

9.7 The credit balance of a promotional voucher is neither paid out in cash nor does it bear interest.

9.8 The promotional voucher will not be refunded if the Customer returns the goods that were paid for wholly or partially using the promotional voucher as part of their statutory right of withdrawal.

9.9 The promotional voucher is personal and may only be redeemed by the person named on it. Transfer of the promotional voucher to third parties is excluded.
The Seller has the right, but not the obligation, to verify the entitlement of the respective voucher holder.

10. Redemption of Gift Vouchers

10.1 Vouchers purchased via the Seller’s online shop (hereinafter referred to as “gift vouchers”) may only be redeemed in the Seller’s online shop.

10.2 Gift vouchers and any remaining balances can be redeemed until the end of the third year following the year in which the voucher was purchased. Any remaining balance will be credited to the Customer’s voucher account until the expiry date.

10.3 Gift vouchers can only be redeemed before the order process is completed. Subsequent redemption is not possible.

10.4 Only one gift voucher can be redeemed per order. The redemption of multiple gift vouchers in a single order is not permitted.

10.5 Gift vouchers can only be used to purchase goods.
Purchasing additional gift vouchers with a gift voucher is not possible.

10.6 If the value of the gift voucher is insufficient to cover the total amount of the order, the difference can be paid using one of the other available payment methods.

10.7 Credit balances from gift vouchers will not be paid out in cash and do not bear interest.

10.8 The gift voucher is personal and may only be redeemed by the person named on it. Transfer of the gift voucher to third parties is excluded.
The Seller has the right, but not the obligation, to verify the entitlement of the respective voucher holder.

11. Applicable Law

11.1 The law of the Federal Republic of Germany shall apply, excluding the laws governing the international sale of goods.

The statutory provisions limiting the choice of law and the applicability of mandatory regulations, in particular those of the state in which the Customer has their habitual residence as a consumer, remain unaffected.

11.2 This choice of law does not apply to the statutory right of withdrawal for consumers who, at the time of concluding the contract, do not belong to a member state of the European Union and whose sole place of residence and delivery address at the time of contract conclusion is outside the European Union.

12. Information on Online Dispute Resolution

The EU Commission’s platform for online dispute resolution is available at the following link:
https://ec.europa.eu/consumers/odr

We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.